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Refunds and the 30-Day Money-Back Guarantee
How the 30-day money-back guarantee on new VPS orders works, how other refund requests are handled, and which products are never refundable.
Two different rules apply to refunds at NoBull Networks: the money-back guarantee on new VPS orders, and the general refund policy in the Terms of Service for everything else. This guide explains both in plain language.
The 30-day money-back guarantee#
New VPS orders are covered by a 30-day money-back guarantee. If the server is not what you needed, cancel within 30 days of the order for a full refund of that order. No forms, no negotiation.
- Cancel the service in MyNobull (Services, select the server, Request Cancellation, Immediate). Cancellation in the portal is the required first step for every refund.
- Open a billing ticket referencing the cancelled service and asking for the refund under the money-back guarantee.
- The refund goes back to the original payment method. Card and PayPal refunds usually appear within a few business days depending on your bank.
All other refund requests#
Outside the guarantee, for example an accidental renewal, refunds are considered on a prorated basis at NoBull Networks' discretion, and the process has a firm clock:
- Cancel in the portal first. A refund cannot be considered while the service is still active.
- Request the refund within 72 hours of the payment transaction time. That is measured from when the charge happened, not from when you noticed it. Requests outside the window are not eligible.
- Refunds are never issued in advance of a cancellation.
Cancel at least seven days before the renewal date and it never gets charged. Details in Cancel a Service.
Not refundable#
- Domain names (registrations, transfers, renewals).
- SSL certificates.
- IP addresses.
- Products or services terminated for violating the Terms of Service, including any prepaid periods.
- Account credits, which stay on the account they were added to and are applied to future invoices.
Chargebacks are not a refund path#
Disputing a charge with your bank instead of asking us places the entire account on hold, all services included, and an unresolved dispute ends in termination. A billing ticket is faster, keeps your servers online, and gets you an actual human answer.
