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Manage Payment Methods and Invoices
Add or replace a card or PayPal method in MyNobull, set the default for automatic payment, find and download invoices, and update billing details.
Everything money-related lives under Billing in MyNobull: your stored payment methods, every invoice ever issued, and any account credit. This guide covers the routine tasks so a renewal never fails for want of a valid card.
Payment methods#
- Open Billing, then Payment Methods. Existing cards and PayPal agreements are listed with the last four digits and expiry.
- Add a method. Click Add New, choose card or PayPal, and complete the form. Card details go straight to the payment processor; MyNobull stores only a token.
- Set the default. Mark the method that should be charged automatically. Renewal invoices, upgrades, and add-ons are charged to the default method on their due date; see Billing Cycles and Automatic Renewal.
- Remove old cards once a replacement is in place, so an expired card is never the default by accident.
Add the new card and make it default before the old one expires. Automatic payment retries a failing method, but an invoice left unpaid for more than seven days can lead to termination, and nobody wants that over a plastic renewal date.
Invoices#
Billing, then My Invoices lists everything: paid, unpaid, and cancelled, with dates and totals. Click an invoice to view it, Download for a PDF (handy for expense claims), or Pay Now to settle an unpaid one immediately with any stored method or a one-off payment. Several unpaid invoices can be settled together with Mass Payment.
Invoices are emailed to the account's billing contact when generated and again as reminders if unpaid; if you want someone else in your organisation to receive them, add them as a contact with invoice emails enabled. See Contacts and Sub-Accounts.
Account credit#
Credit on the account (for example an SLA credit) shows on the Billing overview and is applied automatically to the next invoices. It stays with the account and is not refunded as cash; see Refunds and the 30-Day Money-Back Guarantee.
Update your billing details#
Company name, address, and tax details on invoices come from Account, then Account Details. Change them there before the next invoice is generated; issued invoices are not regenerated.
Something looks wrong on an invoice?#
Open a billing ticket and quote the invoice number. Please do not dispute the charge with your bank first: a chargeback places the whole account on hold, and a ticket is both faster and friendlier.
